Cancellation and Refunds Policy

Cancellation by UK Silent Discos

Should we need to cancel your booking we will issue a refund in full.

Cancellation by the customer

Cancellation is a three-step process.

Step 1: The customer is to call UK Silent Discos to inform us they wish to cancel.
Step 2: The customer is to confirm their wish to cancel by email to info@uksilentdiscos.co.uk.
Step 3: UK Silent Discos will respond via email confirming your cancellation.

Cancellation Fees

30+ days: refund minus booking fee
15–29 days: 50% refund
0–14 days: no refund

Please note:

Booking fees are non-refundable

Refunds

Refunds are considered on a case-by-case basis.

Refunds are issued to the original payment method
Payments made via Square may take up to 14 days to appear
Bank transfer refunds are processed within 7 working days of cancellation confirmation
All refunds are subject to cleared funds being received

Reserved Rights

UK Silent Discos reserves the right to not provide any hired items should we believe there is a risk of damage / theft / misuse or unlawful use of our items. Refunds in this eventuality will be at the discretion of UK Silent Discos.